Nana Casino Responsible Play

Our Commitment to Safer Gambling

At Nana Casino, we hold ourselves to strict standards when it comes to player protection. Our platform operates under a licence issued in Anjouan, Union of Comoros, and we align our responsible gambling practices with international best standards. We at Nana Casino never target vulnerable individuals, and we actively restrict our bonus offers and services in regions where additional protections are required by law.

We only welcome players who are at least 18 years old, and our Nana Casino verification process includes identity checks designed to confirm age and prevent underage access to our platform. Our KYC procedures are not just a formality — they are a core part of how we at Nana Casino protect our community and ensure that every account belongs to a verified adult.

Tools We Offer to Help You Stay in Control

Our Nana Casino platform gives you several practical tools to manage your gaming habits. We want you to feel in charge of your own experience, which is why we at Nana Casino have built the following options directly into your account settings:

• Deposit limits — set daily, weekly or monthly caps on how much you deposit into your Nana Casino account
• Loss limits — restrict the amount you are willing to lose over a chosen period
• Wager limits — control how much you stake across our games
• Time-out periods — temporarily step away from Nana Casino for a cooling-off period of your choice
• Self-exclusion — close your account for an extended period or permanently if needed
• Reality checks — receive reminders about how long you have been playing on our platform

We at Nana Casino encourage every player to explore these settings early, even if you don't feel you need them right now. Our philosophy is simple: prevention is always better than cure, and having these tools in place from day one helps you build healthy, sustainable gaming habits with us. If you're new here, you can learn more about our platform and sign up to start managing your account preferences right away.

Recognizing the Signs of Problem Gambling

Our Nana Casino team wants you to be aware of some common warning signs that gambling may be becoming a problem rather than entertainment. We encourage you to reflect honestly on your own habits, and reach out to us at Nana Casino if any of the following feel familiar:

• Spending more money or time than you originally planned
• Chasing losses by depositing again to try to win back money
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or distressed when not playing
• Borrowing money or using funds meant for essentials to gamble
• Hiding your gaming activity from family or friends

If you notice any of these patterns in yourself, we at Nana Casino want you to know that support is available, and taking action early is always a sign of strength, not weakness.

Self-Exclusion at Nana Casino

We at Nana Casino offer a straightforward self-exclusion process for players who feel they need a break from gaming entirely. Once activated, your Nana Casino account will be restricted from logging in, and you will stop receiving marketing communications, promotional emails and bonus offers from us. Our self-exclusion periods can range from a short break to a permanent closure, depending on what you choose.

To request self-exclusion, simply contact our support team through live chat or email, and our Nana Casino staff will guide you through the process. We do not make this process complicated or difficult — our goal is to support your decision, not to discourage it.

How to Set Up Self-Exclusion

1. Contact our Nana Casino support team via live chat or email
2. Explain that you wish to activate self-exclusion
3. Choose your preferred exclusion period
4. Confirm your request with our Nana Casino team
5. Receive confirmation once your account restrictions are active

Restricted Bonuses and Regional Protections

We at Nana Casino take extra care in markets where responsible gambling regulations are stricter. For this reason, our Nana bonus offers are unavailable to residents of Poland, Sweden and Finland, and our no-deposit offers, including free spins, are excluded across a long list of additional jurisdictions. Our Nana Casino compliance team regularly reviews these restrictions to stay aligned with regulatory requirements and to protect players in sensitive markets.

We also restrict access entirely for residents of certain countries, including Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and all nations on the FATF blacklist. This approach reflects our broader commitment at Nana Casino to operate responsibly across every market we touch.

External Support Organizations

While we at Nana Casino provide internal tools, we also strongly encourage players to seek professional, independent support if gambling becomes difficult to manage. Organizations such as GamCare, BeGambleAware and Gamblers Anonymous offer free, confidential advice and support for individuals and families affected by problem gambling. We at Nana Casino recommend reaching out to these organizations if you need guidance beyond what our platform can offer.