Nana Privacy Policy

At Nana, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, play or make transactions on our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you access nana-casino.com. By creating an account or using our services, you agree to the practices described in this document. If you do not agree, you should not use our casino.

Who We Are

Our Nana platform is operated by Alternate Technology Limitada, a company registered in Costa Rica, under a licence issued by the Anjouan Gaming Authority, Union of Comoros (licence No. ALSI-182407011-FI1). Payment processing is handled by our payment agent, Zephyrhaven Limited, registered in Cyprus. We at Nana Casino operate in accordance with the laws and regulations of Anjouan, which govern our licence and data handling obligations.

Information We Collect

When you register for Nana Casino or use our services, we collect several categories of personal data necessary to provide you with a safe and compliant gaming experience.

We collect your full name, date of birth, address, email and phone number during registration
We gather identification documents and proof of address for KYC verification before processing withdrawals
We record your deposit and withdrawal history, including the payment methods you use such as Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, Bitcoin and Tether
We track your gaming activity, including games played, wagers placed, bonuses claimed and loyalty points earned
We log technical data such as your IP address, device type, browser and login timestamps
We store your communications with our customer support team via live chat or email

How We Use Your Data

Our Nana Casino team uses the information we collect for several legitimate purposes connected to operating our services and complying with our licensing obligations.

We use your data to verify your identity and age, ensuring you meet our eligibility requirements
We process your personal information to manage deposits, withdrawals and bonus eligibility under our welcome bonus and loyalty program
We use your contact details to send account notifications, promotional offers and updates about Monday Happy Spins, Wednesday Free Spins, Friday Reload bonuses and other promotions, where you have consented to receive them
We analyse your gaming behaviour to detect fraud, money laundering or problem gambling patterns
We retain records as required by our licence and applicable anti-money laundering regulations

Legal Basis for Processing

We process your personal data based on several legal grounds. Here at Nana, we rely on your consent when you register an account, our contractual obligations to provide services you have requested, our legitimate interests in preventing fraud and ensuring platform security, and our legal obligations under the licence issued in Anjouan. Where required, we will ask for your explicit consent before using your data for marketing purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, our Nana platform may share your information with trusted partners where necessary to operate our services.

We share data with payment processors, including our payment agent Zephyrhaven Limited, to complete transactions
We share information with identity verification providers to complete KYC checks
We may disclose data to regulatory authorities, law enforcement or courts when legally required
We work with affiliate partners through our Partnerix affiliate programme, and limited data may be shared to track referrals, though this does not include your sensitive personal information

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences and analyse site traffic. Our Nana Casino website uses cookies for essential functions such as keeping you logged in, as well as for analytics and marketing purposes. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Nana Casino systems use encryption and secure servers to safeguard sensitive information, including payment details and identification documents. Despite our efforts, no system is entirely secure, and we encourage you to use strong DVseK@P)1&hL(9Ves and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations under our Anjouan licence. Financial records related to deposits, withdrawals and bonus activity are kept in accordance with anti-money laundering requirements. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At Nana, we respect these rights and will respond to valid requests within a reasonable timeframe.

You have the right to request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You can request that we delete your data, subject to our legal retention obligations
You may withdraw consent for marketing communications at any time
You have the right to lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

Restricted Jurisdictions

Our services are not available to residents of certain countries, including Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and all countries on the FATF blacklist. If you access Nana Casino from a restricted jurisdiction, we reserve the right to suspend your account and decline to process your personal data for service purposes beyond compliance requirements.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age. Our Nana platform is intended strictly for adults, and if we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our Nana Casino services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat, and we are happy to assist with any privacy-related concerns regarding your use of Nana.